Summary:

NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our membership fundraising program, which includes direct mail, on-air and digital fundraising, and the sustainer program. The Director’s goals will be focused on achieving significant membership growth by leveraging traditional direct and digital marketing techniques. The Membership Director provides detailed data analysis for effective decision making and employs best practice tools and techniques to convert the audience to donors and drive member engagement and retention. We are looking for a creative and collaborative leader with a strong commitment to public media, reporting to the Vice President of Development. This is a full-time, hybrid flexible role (onsite 2-3 days per week, with a daily onsite requirement during our fund drives which occur on alternating months throughout the year in our Concord, NH offices).

Key Responsibilities:

• Achieve revenue and member growth targets by maximizing effectiveness and efficiency of on-air fund drives, digital fundraising campaigns, direct mail, telemarketing, and new programs
• Work with the Vice President of Development and staff to develop annual membership strategies and budgets, a major driver of our annual revenue goals
• Analyze and evaluate program performance and benchmark trends to achieve strategic fundraising objectives
• Lead the implementation of the annual membership operating plan and achieve annual goals in revenue, member acquisition and retention, sustainer growth and conversion
• Work closely with the Fundraising Systems Manager to ensure that NHPR carries out membership program initiatives and provides excellent customer service
• Enhance existing programs and mine database for membership growth opportunities
• Collaborate with the Audience team, including digital and programming, as well as Finance, Podcast, and Newsroom staff to cultivate growth of individual giving from both traditional and new audiences
• Work collaboratively with Audience Team to ensure effective culturally inclusive messaging on multiple communication platforms, including on-air, print, and digital media
• Develop, monitor, and report on annual revenue and expense budget
• Manage consultant and vendor contracts to meet service and performance objectives
• Supervise Senior Membership Associate and Digital Membership Associate
• Ensure the highest ethical and administrative standards are applied to fundraising and fiscal management
• Other duties as assigned

Preferred Experience: 

We are looking for someone with…

• Bachelor’s degree or equivalent work experience
• Five to eight years of progressive membership fundraising experience within a complex, multi-channel fundraising organization
• Ability to work effectively independently and collaboratively within a diverse team 
• At least two years of supervisory experience managing a diverse team
• Proven history of strategic data analysis and achieving revenue targets 
• Demonstrated success with digital fundraising strategies
• Outstanding verbal and written communication skills
• Budget or fiscal management experience
• Exceptional administrative and organizational skills
• Strong work ethic and ability to meet deadlines
• Strong Excel skills and proficiency with donor databases and software; experience using Raiser’s Edge and Luminate Online preferred

…but we know there are great candidates who may not have all these qualities or who have important skills we may not have outlined above. If this is you, do not hesitate to apply and tell us about yourself.

Compensation & Benefits:

This is a full-time exempt position and the salary range for this role is $85-100K annually.

NHPR offers a generous benefits package that includes health and dental insurance; company-paid short- and long-term disability; flexible spending accounts; 403(b) savings plan with a company match and a free on-site fitness center. Employees are entitled to three weeks of vacation time, twelve paid holidays, two personal days, and paid sick and parental leave.

Things to Know About Us:

NHPR is the state's foremost news organization, focused on producing accountability journalism and engaging deeply with the diverse communities and people of the Granite State. For 40 years, NHPR has produced incisive local news on the radio and emerging audio platforms, complementing the national and global reporting of our partners at NPR. We make nationally prominent podcasts - including Bear Brook, Outside/In, Civics 101 and Document - and have a fast-growing footprint in digital and social media. We have over 23,000 member households, over 60% of which are sustaining members.

 NHPR is the winner of multiple National Edward R. Murrow Awards for overall excellence from 2015, 2017, and 2018, in addition to News Documentary and Investigative Reporting awards in 2023. In our leaders - and across the organization - we seek people who are approachable, collaborative, empathetic, optimistic, and solution-minded. Together, we are building a culture based on earned trust, transparency, equity, and inclusion. We hold ourselves accountable to our goals and our values. We have publicly stated our commitment to enhance the diversity of our staff and our journalism. NHPR is intent on being public radio for all of New Hampshire, by expanding our audience, advancing our mission and vision, and deepening our engagement with diverse people and communities across the state and beyond our borders. Learn more about NHPR.