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Membership Services Representative

Public Broadcasting Atlanta

Public Broadcasting Atlanta (PBA) is a non-profit organization formally called Atlanta Educational Telecommunications Collaborative, Inc. (AETC).  As a broadcast service PBA is comprised of WABE90.1FM, WPBA-TV30 and the digital services Atlanta PlanIt and Public Square Atlanta. For more information on the broadcast service, programming and opportunities to become a member, please visit www.pba.org

Membership Services Representative

Reports to: Membership Services Manager

This is a position responsible for preparing and maintaining administrative functions and computer-based information while maintaining quality customer service related to fund-raising and membership activities of Public Broadcasting Atlanta.

Accountabilities:

• Processes and update daily membership records.
• Provides customer service ensuring prompt, accurate and personal response to member inquiries (mainly regarding member’s information- payments, gifts, and matching gifts). 
• Sort and process membership mail on a daily basis.
• Responsible for uploading data from outside vendors into membership database. 
• Liaison between matching gift, EFT companies and PBA.
• Handles member’s information for processing, problem solving, and customer service.
• Orders and tracks premiums for pledge drives.
• Process weekly check requests.
• Perform other duties as assigned.
• Other duties as assigned.

Knowledge, Skills and Abilities:

Experience and Education Requirements:

• Must have a high school diploma and minimum of two years successful full time experience as a clerk with same or comparable experience.
• Experience with bank reconciliation, charge processing, matching gift processing, accounts receivable, accounts payable and customer service a plus.
• MS office, some spreadsheet application knowledge.
• Typing: 50 WPM with consistent accuracy.
• Must have excellent organizational, letter writing skills and ability to meet strict deadlines.
• Must be professional, timely and have excellent interpersonal skills with a proven track record of superior customer service.

Necessary Skills and Abilities

• Motivated, creative and organized self starter and team player.
• Able to handle multiple projects and demonstrated time management skills.
• Professional appearance and demeanor is required.
• Ability to file and perform data entry.
• Ability and experience in operating computer-based record keeping systems.
• Ability to handle clerical tasks requiring considerable attention to detail.

Send application materials to:

Email
hr@pba.org

Fax
678-553-3026