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Director of Member Services

Wyoming Public Media

Position Overview

Wyoming Public Media Director of Member Services is a management level position that oversees fundraising and member services for the Wyoming state network.

Wyoming Public Media is the 3rd largest state network and the only public radio service in Wyoming.  Centered in Laramie, it operates 28 sites covering over 90% of the state.  Wyoming Public Media operates four services:  Wyoming Public Radio, Classical Wyoming, Jazz Wyoming, and wyomingpublicmedia.org. 

Essential Duties 

Plan, implement, and coordinate membership development programs for Wyoming Public Media, especially the two major membership campaigns.  Solicit gifts and pledges from state wide donors and prospective donors.  Obtain revenue, new member, and retention goals.  Advance fund raising results in direct mail, telemarketing, on-air, acquisition, web giving, and e-giving.  Manage membership calendar.  Analyze revenue performance and make recommendations for improvement.

Maintain both current and prospect management records in WPM's specialized fundraising relational database of members, prospects and volunteers.  Possess a superior working knowledge of the specialized database. Be the point person for data inquires for analysis, reporting, and development activities.  Supervise all activities that utilize donor information.  Provide perpetual assessment of data processes.  Keep accurate and timely records of membership list use for Corporation for Public Broadcasting.

Develop strategies and write materials for direct mail, telemarketing, on-air, and internet fundraising components.  Create effective, focused, compelling pieces including renewal series letters, lapsed letters, acknowledgements, additional gift telemarketing scripts, lapsed telemarketing scripts, e-communications, membership web pages, premium designs, brochures, and other materials as needed.

Identify and coordinate research for prospective membership contributors.  Using best practices, conduct acquisition campaigns to grow WPM's membership.  Analyze and report on trends and status of donors, locally and nationally.  Produce biannual spring and fall fund drive reports.  Conduct trend analysis comparing WPM's current performance to past performances.  Compare WPM's performance to similar stations nationally utilizing research data and tools.

Manage WPM's membership recognition program.  Provide members with premium gifts in a timely manner.  Insure all member communications are addressed including financial transactions, correspondence, newsletters, reminders, and general inquiries.  Promote and manage special events related to statewide membership solicitation and recognition.  Organize or be a co-organizer of events as assigned and planned by WPM.  Examples include the presence of NPR and PRI personalities and hosting live performances or broadcasts.  Supervise membership development staff, volunteers, and Work-study students in fundraising activities.

Please Note 

This position is required to work some weekends and evenings.

Minimum Qualifications 

Bachelor's Level Degree and three years of experience in audience development, working with member cultivation, fundraising campaigns, and/or underwriting

Valid Driver's License with a motor vehicle record that is compliant with the University Vehicle Use Policy Found at: http://www.uwyo.edu/auxserv/fleet/Official-Vehicle-Policy/OVP.pdf.

High facility with computer systems, software, and a variety of databases

Excellent interpersonal, written and verbal communications skills

Strong attention to detail and follow-up

Strong customer relations skills

Desired Qualifications 

Two years experience in the Membership department at a public radio station

Strong knowledge of public radio industry fundraising initiatives

Established association with public radio fundraising national organizations

Required Materials 

Complete on-line application, resume, cover letter, and contact information for three work-related references.

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Hiring Statement 

The University of Wyoming is an Affirmative Action/Equal Opportunity employer.

The University's policy has been, and will continue to be, one of nondiscrimination, offering equal opportunity to all employees and applicants for employment on the basis of their demonstrated ability and competence without regard to such matters as race, sex, gender, color, religion, national origin, disability, age, veteran status, sexual orientation, genetic information, political belief, or other status protected by state and federal statutes or University Regulations.

The University of Wyoming is committed to providing a safe and productive learning and living community.  To achieve that goal, we conduct background investigations for all final candidates being considered for employment.  Background checks may include, but are not limited to, criminal history, national sex offender search, education, employment and motor vehicle history.  Offers of employment are contingent upon the completion of the background check.

Welcome to Laramie 

The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. Wyoming is investing in its university, helping to make it a leader in academics, research and outreach.

The university has state-of-the-art facilities in many areas and is a cultural center for the state. Located on a high plain between the Laramie and Snowy Range mountain ranges, Laramie has more than 300 days of sunshine a year and is near year-round outdoor activities that include skiing, hiking, camping, bicycling, fishing and climbing.

The community provides the advantages of a major university and a distinctive identity as an important city in a frontier state.  Laramie is near many of Colorado's major cities and university communities (Fort Collins: 1 hour; Boulder: 1.5 hours; Denver: 2 hours; Colorado Springs; 4 hours).

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