Coordinator, Custom Services
StoryCorps
Department: Business Development Division: Finance & Administration Location: Brooklyn, NY Reports To: Custom Services Manager, Business Development Status: Full-Time, Regular, Exempt
Position Overview
The Business Development Department is comprised of two StoryCorps functions: Corporate Partnerships and Custom Services. The goals of both functions are: 1) to generate revenue, and 2) to further the mission by choosing mission-appropriate projects and increasing exposure of StoryCorps.
Custom Services makes StoryCorps programs available to communities outside of our grant-funded work, primarily by setting up interview recording days with organizations that sponsor StoryCorps events for their communities. Corporate Partnerships works with for-profit institutions through financial sponsorships of StoryCorps programs and the NPR broadcast.
The Custom Services Coordinator’s primary responsibility will be planning interview-recording days with partner organizations, starting with marketing and outreach and continuing through event management and follow-up. The Coordinator will be a key member of the four-person department, and contribute to a variety of projects including brochure updates, database management, and administrative support for all aspects of the department’s work. The Coordinator reports to the Custom Services Manager.
StoryCorps records, shares, and preserves stories from a diverse range of American voices – from our Griot Initiative to preserve stories of African Americans, to our Historias Initiative to collect the experiences of Latinos. Candidates with work experience in diverse communities are strongly encouraged to apply.
Excellent benefits package that includes medical, dental, vision, Flexible Spending Accounts, 403(b) Retirement Savings Plan, Employee Assistance Plan, pre-tax transit benefits, and paid time off (vacation, sick leave, personal days, and holidays).
Essential Duties and Responsibilities
- Respond to web and phone inquiries about StoryCorps’s services
- Plan recording days from initial inquiry to completion
- Work with StoryCorps Program departments to staff events and develop dynamic project components
- Update and improve print and digital marketing materials and website pages
- Maintain the department’s customer relationship management database
- Ensure complete satisfaction of customers, promptly resolve any issues and maintain relationships with past customers
- Compile customer feedback and inquiry trends
- Coordinate with Contracts & Organizational Services and Finance departments to prepare contracts and invoices
- Research corporate sponsor prospects and corporate giving trends
- Assist in the preparation of tailored presentations for corporate prospects
- Manage corporate sponsorship deliverables, including signage at StoryCorps venues, interview scheduling, and special event support
- Perform other duties to support the Business Development department as assigned.
Knowledge, Skills, and Qualifications
Required:
- 2 years experience in nonprofit development, administration, or project management
- Bachelor’s Degree, or high school diploma/equivalency plus four (4) years of relevant work experience
- Strong computer skills, with proficiency in Microsoft Office applications (Word and Excel)
- Strong conflict resolution and teamwork skills
- Willingness and ability to occasionally travel
- Excellent interpersonal, written, and verbal communication skills
- Solid organization skills, multi-tasking ability, and attention to detail
- Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
- Cultural competence and the ability to work successfully with diverse groups of people.
Preferred:
- Proficiency on a Mac platform and with relationship management database software
- Fluency in a language other than English (Spanish fluency strongly preferred)
Send application materials to:
To apply, please send cover letter and resume to employment@storycorps.org and include your last name and “Coordinator, Custom Services” in the subject line. Include your cover letter and resume as attachments entitled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past. The position will remain open until filled; please apply early. No calls please.
StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
Please Note
CPB is not responsible for the accuracy of the information in the job announcements or for any aspect of the hiring process for non-CPB job announcements in the Jobline. Please send all applications for non-CPB jobs to the appropriate station or entity.
Position Summary
Field
Radio
Organization/Station(s)
StoryCorps
Job Category
Administrative, Project Management
Job Status
Full time
Date Posted
July 12, 2013
Deadline
Open Until Filled
Location
Brooklyn, New York
Web Site
http://storycorps.org/about/employment-opportunities/coordinator-custom-services/