KUT and KUTX are committed to achieving diversity in our workforce and content. We welcome and encourage applicants who can help achieve this objective.
The Membership Specialist will support KUT and KUTX member engagement efforts to serve the needs of our growing community of listeners and supporters. These efforts include member/listener services, data processing and fundraising.
Perform membership customer service functions including answering member inquiries by email, telephone and SMS (text message).
Manage KUT's member management system including: approving transactions made by KUT members; engaging with members on how to use the system; updating membership staff on changes or improvements to the system.
Coordinates thank you gift fulfillment processes including: sending lists to mail services vendor; ensuring delivery to members; managing inventory; and maintaining the online sustainer store.
Manage credit card and ACH payment processing functions and related activities.
Manage the KUT and KUTX Business Circle during membership drives. Solicit Business Circle gifts from returning and prospective members. Maintain business section of member database, including sustaining donors, and maintain online directory. Work closely with on-air staff to ensure business announcements during membership drives.
Attend and participate in all relevant KUT events. Drive University Vehicle to events and meetings.
Proactively participate in development strategies, membership initiatives, and regular team meetings. Work closely with colleagues across the station, of all different backgrounds and skills. Must demonstrate ability to work well within a team and uphold and further KUT’s mission to provide a diverse, equitable, and inclusive workplace.
Other related functions as assigned.
A combination of at least one year of experience in a development and/or membership setting or in a related field.
Must be comfortable and adept at asking individuals for financial contributions.
Excellent interpersonal skills and expertise in customer service.
Strong written and verbal communication skills.
Ability to organize and manage multiple priorities.
Demonstrated attention to detail and accuracy in completing work.
Proficiency in Microsoft Word and Excel (at intermediate to advanced level).
Relevant education and experience may be substituted as appropriate.
More than two years experience in specialized development work.
Experience in development writing for direct mail and email.
Working knowledge of Allegiance Software, a public broadcasting membership management software and VIP, the UT alumni/donor database system.
Working knowledge of Salesforce Marketing Cloud, an email marketing software.
Experience with SMS software.
Public broadcasting development experience.
This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
$46,000 - $52,000
May work around standard office conditions. Repetitive use of a keyboard at a workstation. Use of manual dexterity. Climbing of stairs. Lifting and moving equipment, supplies, furniture when setting up for events. Occasional travel may be required.
Work hours may vary to include additional working hours during peak periods. This position may require working on evenings, some weekends and holidays. This position is hybrid/eligible for flexible work arrangements including up to two days per week remote.
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest
Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Retirement Plan Eligibility:
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
- E-Verify Poster (English) [PDF]
- E-Verify Poster (Spanish) [PDF]
- Right To Work Poster (English) [PDF]
- Right To Work Poster (Spanish) [PDF]
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the 2021 report here or obtain a copy at University Compliance Services, 1616 Guadalupe, Suite UTA 2.206, Austin, TX 78701.