Job Description:

Main Purpose of Job

The Member/Viewer Services team provides high-quality service via telephone, email, mail, and in-person. The representative works independently and as part of a team to resolve a diverse set of issues including viewer and member inquiries regarding premiums, data entry, donor account management, and more. The position assists with MPT's on-air pledge drives and participate in a variety of special events and projects designed to cultivate and strengthen relationships with our contributors and viewers. Additionally, the position manages volunteers for the department and, on occasion, the station.  

Note: This position requires a flexible schedule and will work some nights and weekends.

This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.

POSITION DUTIES

  • Provide high quality customer service to MPT donors via telephone, email, mail, and in-person.

  • Resolve donor issues including viewer and member inquiries regarding premiums, data entry, donor account management and more.

  • Managing the pledge volunteer program.

  • Manage the non-pledge volunteer program.

  • Create a volunteer appreciation program.

MINIMUM QUALIFICATIONS

Education: High School diploma or GED   

Experience:  Two (2) year customer service and/or volunteer coordination.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.   

Resumes will NOT be accepted in lieu of completing the online or paper application.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding these qualifications.    

  • Experience in event planning, training and outreach preferred

  • Proficient in Microsoft Office Suite (Access, Word, PowerPoint, and Excel)

  • Ability to interact effectively with internal and external parties in a courteous and efficient manner

  • Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions

  • Excellent written and verbal communication skills

Job Location: 
Owings Mills, MD
United States
Job Category: 
Fundraising/Promotion/Membership
Customer Service
Deadline: 
Friday, October 25, 2019
Job Type: 
Full time
Send Application Materials To: 
Minimum Salary: 
$28,441
Maximum Salary: 
$38,429
Phone: 
(410) 581-4267
Job Field: