Main Purpose of Job
The Member/Viewer Services team provides high-quality service via telephone, email, mail, and in-person. The representative works independently and as part of a team to resolve a diverse set of issues including viewer and member inquiries regarding premiums, data entry, donor account management, and more. The position assists with MPT's on-air pledge drives and participate in a variety of special events and projects designed to cultivate and strengthen relationships with our contributors and viewers. Additionally, the position manages volunteers for the department and, on occasion, the station.
Note: This position requires a flexible schedule and will work some nights and weekends.
This is a Special Appointment position, and serves at the pleasure of the Appointing Authority.
Provide high quality customer service to MPT donors via telephone, email, mail, and in-person.
Resolve donor issues including viewer and member inquiries regarding premiums, data entry, donor account management and more.
Managing the pledge volunteer program.
Manage the non-pledge volunteer program.
Create a volunteer appreciation program.
Education: High School diploma or GED
Experience: Two (2) year customer service and/or volunteer coordination.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.
Resumes will NOT be accepted in lieu of completing the online or paper application.
DESIRED OR PREFERRED QUALIFICATIONS
Strong preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding these qualifications.
Experience in event planning, training and outreach preferred
Proficient in Microsoft Office Suite (Access, Word, PowerPoint, and Excel)
Ability to interact effectively with internal and external parties in a courteous and efficient manner
Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions
Excellent written and verbal communication skills
To apply, you must submit an online application to http://www.mpt.org/about/careers/