Job Description:

 

Now in its 70th year, WERS is the longest running non-commercial radio station in New England. At present, we are looking for a Membership Coordinator to assist with all aspects of annual giving.

Responsibilities and expectations include:

  • Retain existing members and obtain new donors to met defined revenue goals for the program
  • Coordinate planning and implementation of semiannual on-air membership campaigns in cooperation with station staff. Coordinate activities pertaining to the annual membership campaigns and following up on customer and member questions and issues
  • Develop and implement procedures to engage and steward members and volunteers
  • Create and deliver communication materials for members and the public including print, electronic and high quality audio material
  • Create and maintain member and volunteer records and customer service history; maintain donor confidentiality
  • Gather data, analyze cost and labor efficiencies and recommend improvements in procedures
  • Assist with: strategic development of the program; and program policies and procedures
  • Order and mail thank you gifts related to fundraising oversee mailing of thank you letters for all gifts
  • Manage sustaining member program: proactively collect current credit card information as needed process annual premiums, send anniversary notices and other notification letters, make changes to donor giving as requested
  • Manage monthly renewal and reminder mailings, enlisting volunteer help
  • Assist with events as needed
  • Be proficient in the donor database (Allegiance): create reports and analysis proactively. Includes but is not limited to:
  • The coding of member accounts in Allegiance with affinities, biographical info, mailing history and favorite programs
  • Regular uploading of new, segmented email addresses into Constant Contact
  • Ongoing segmentation of the database (organize and export the data) for the purposes of additional gift and lapsed member direct mail campaigns in accordance with the annual communications strategy established by the Director of Development
  • Maintain database of all WERS volunteers
  • Assist with audit and reconciliation requests related to membership data
  • Assist with prospect research, cultivation, solicitation, and acquisition of contributions from individuals, businesses and organizations, including but not limited to: foundation grants, high level gifts, planned gifts, and in-kind support
  • Supervise support staff and a wide variety of volunteers

Preferred/desirable knowledge, skills, and education:

  • Prior experience in nonprofit membership fundraising and marketing
  • Ability to take initiative and responsibility for managing multiple ongoing projects and detailed daily operations
  • Possess extraordinary communication and organizational skills
  • Ability to develop and execute plans with a variety of individuals and organizations
  • Ability to develop strategies to meet revenue objectives, track results and recommend future directions
  • Ability to maintain confidentiality with donors
  • Advanced knowledge of Microsoft Office, donor databases, graphics and presentation programs

Required prior work experience: None. Everyone has the potential to be a diamond in the rough!

Preferred/desirable prior work experience:

  • Prior experience in public broadcasting fundraising
  • Prior experience with Allegiance software

Grade of Position: A15N

Scheduled Weekly Hours: 36.25

Hiring Range: $27.11 - $28.44

Organization: 
Job Location: 
Boston, MA
United States
Job Category: 
Fundraising/Promotion/Membership
Deadline: 
Job Type: 
Full time
Hours Per Week: 
36.25
Send Application Materials To: 

Please apply online at WERS.org/Careers

Minimum Salary: 
$51,102
Maximum Salary: 
$53,609
Phone: 
(617) 824-8899