The Community Idea Stations is seeking a customer service fanatic with a love of public media to serve as our Front Desk Receptionist. This is an entry-level, full time position with benefits.
This position is responsible for overseeing the front desk and lobby area, including answering the phone, directing guests, and assisting all departments and employees as requested. All of these duties encompass providing excellent and timely customer service support.
The successful candidate will be familiar with the services of public television and radio. Candidates should be comfortable interacting with a wide variety of people both on the phone and in person, and should have a deep reserve of patience and an unfailingly positive attitude.
Candidates should have a true desire to be of assistance to the organization and the public. The ability to find information quickly and efficiently is a critical skill in this position. Excellent written and oral communication skills will be critical to this position.
Strong computer skills are desired. The ideal candidate will be well-versed in both the Windows environment and G Suite, and will also possess a robust knowledge of Google-fu.
The Community Idea Stations use the power of media to educate, entertain and inspire. We are the largest locally owned and operated media company in the region, each week reaching more than 300,000 people throughout central Virginia and the Shenandoah Valley of every age, demographic and economic circumstance through our TV and radio programs. Visit us at www.ideastations.org to learn more.
Our many employee benefits include health, dental, vision, disability and life insurance, flexible spending accounts, 403(b) savings plan with match and tuition reimbursement. We offer a generous amount of paid time off and holidays, and a friendly, supportive atmosphere.
The Community Idea Stations is an Equal Opportunity Employer.
Interested candidates should forward their resume and cover letter to firstname.lastname@example.org as well as a response to the following questions:
- Describe a time when you provided excellent customer service, or went the extra mile to help someone in need.
- Discuss what single quality would be most important in this role, and how you would demonstrate that quality.
- Describe how you manage conflict and/or difficult situations.
Submissions without this information will not be considered.
Resumes will be accepted until June 24, 2019.