Job Title: Bilingual Mobile Facilitator
Location: Brooklyn, NY; Mobile
Reports To: Associate Manager, Mobile Tour Outreach (when in Brooklyn, NY); Site Manager, Mobile Tour (when on road)
Status: Full-Time, Temporary (12 Months)
Term of Employment: March 26, 2018 – April 2019 (specific date TBD)
Facilitators are the public face of StoryCorps, and work to carry out our mission.
Facilitators welcome participants, orient them to the interview process, handle the technical and administrative aspects of recordings, and do whatever they can to make the StoryCorps experience as positive as possible. Facilitators listen carefully to and guide participants during interviews, log content, and assume the role of interviewer when a participant arrives alone. Facilitators are responsible for data entry, archival activities, reporting, and other tasks necessary to the preservation of interviews and upkeep of recording space and equipment.
A MobileBooth is an Airstream trailer outfitted with a recording studio that travels the country year-round collecting stories. The MobileBooth partners with local public radio stations for 4-6 weeklong visits to towns and cities nationwide. Two Facilitators and one Site Manager staff the MobileBooth.
Mobile Facilitators spend roughly 75 percent of their time on the road and 25 percent of their time working at StoryCorps’ Brooklyn headquarters. While assigned to StoryCorps headquarters in Brooklyn, the Facilitator performs administrative tasks to support community outreach and the department as a whole, and is supervised by the Associate Manager, Mobile Tour Outreach, and also takes direction from the Associate Director, MobileBooth.
We are currently accepting applications for a Bilingual Mobile Facilitator. The Bilingual Mobile Facilitator must be able to competently conduct all aspects of this position in Spanish, both orally and in writing. Language skills will be tested.
StoryCorps seeks to record stories from a diverse range of voices — from our Griot Initiative to preserve stories of African Americans, to our Historias Initiative to collect the experiences of Latinos — and candidates with experience working with Black/African American, Latino, and Asian American communities are strongly encouraged to apply.
On the road:
The Facilitator will work five days per week with two days off per week; each weekly schedule varies depending on booth location. Typical hours on the road are 10:00am – 7:00pm.
In the office:
Facilitators work full-time (35 hours per week) Monday – Friday.
Upon hire, the Facilitator will be required to attend a mandatory 2-week training from March 26, 2018 – April 6, 2018 at our Brooklyn, NY headquarters. If the new Facilitator is not based locally, StoryCorps will arrange travel and accommodations in Brooklyn as necessary, and provide a daily meal allowance during the training period.
The Mobile Tour will shut down for a holiday break during the week of December 25th. During this time, all Mobile Field Staff (Facilitators & Site Manager) are required to take time off. When taking time off during this period, new staff may use a maximum of 5 days paid time off, and up to 5 additional days of unpaid leave. All benefits-eligible staff will receive paid holiday time for both Christmas Day and New Year’s Day, which are StoryCorps holidays.
Essential Duties and Responsibilities:
On the road:
● Welcome participants and guide them through the interview process, asking questions as appropriate
● Handle all technical aspects of the recording process
● Perform data entry and archival processing tasks to ensure preservation of interviews and an accurate record of the day’s activity
● Act as interviewer with solo participants
● Exhibit sensitivity to the special needs of all participants and to those of specific target populations of StoryCorpsspecial initiatives and diversity goals
● Identify tape from interviews to be considered for national and local broadcast
● Solicit donations and enrollment in StoryCorps’ membership program from participants; accurately process and record transactions
● Perform minor maintenance and cleaning of recording equipment, venues, and sites
● Work with the Site Manager to continually improve services at the MobileBooth, proactively problem-solve issues that arise, and promote the program
● Conduct on the ground outreach to local communities as needed
In the office:
● Support the Associate Manager and Associate Director with community outreach and logistical planning of the Mobile Tour
● Perform demographic research on upcoming MobileBooth tour stops and research community based organizations
● Conduct reminder calls and distribute emails to community partners
● Communicate with community partners as necessary
● Perform reminder calls to participants with scheduled appointments; support office staff in filling cancellations
● Provide guidance and support to Mobile interns
● Maintain Mobile Tour email account
● Take initiative and proactively problem solve issues that arise with direction from the Associate Manager and Associate Director
● Perform other duties to support the Mobile department, as assigned
Knowledge, Skills, and Qualifications:
● Fluency in Spanish, both orally and in writing
● High school diploma or equivalency plus 3 years of relevant professional experience, OR college degree plus 1 year of relevant professional work experience
● At least one (1) year of experience working with diverse communities in a volunteer or professional setting
● Excellent driving skills and a valid driver’s license
● Ability to work evenings and weekends, and to be ‘on the road’ for periods of up to 4 months at a time
● Ability and desire to provide excellent customer service
● Excellent interpersonal, written, and verbal communication skills
● Solid organization skills, multi-tasking ability, and attention to detail
● Strong problem-solving skills and the ability to be flexible and adaptable to a growing, changing organization
● Cultural humility and the ability to work successfully with diverse groups of people
● Strong conflict negotiation and collaborative skills
● Working knowledge of Microsoft Office (Word, Excel, PowerPoint) and web-mail (e.g. G-mail)
● Comfort with learning and working with new technical equipment (e.g., audio recording equipment, editing software, databases, digital cameras)
● Experience conducting community outreach and engagement with Latino, Black/African American, and/or Asian American communities (strongly preferred)
● College degree
● Proficiency on a Mac platform
● Familiarity with audio recording equipment
● Work experience in a nonprofit environment
● Carrying/Lifting: While traveling, Facilitators bring 1-2 personal bags; they must be able to carry and lift the baggage (e.g., into the trunk of a car, into overhead bins on an airplane, etc.).
StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.
To apply, please send your cover letter and resume to firstname.lastname@example.org and include your last name and the position title in the subject line: for example, “Jones – Bilingual Mobile Facilitator.” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past. If you wish to apply to multiple Facilitator positions, you must submit separate email applications for each specific position.