WYPR 88.1 FM, serving Baltimore and beyond, seeks a full-time Membership Associate to support its Membership Department in reaching its full potential and collaborating on fresh and innovative ways to reach new and existing members. Qualified candidates will love public radio, be creative, and have impeccable customer service skills.
Role & Responsibilities:
Candidate will work collaboratively with WYPR’s Membership Director on the following:
Develop a vision for identifying, cultivating, and engaging with potential members as well as connecting with current members.
Conceptualize, plan, and execute membership campaigns throughout the year, including two on-air pledge drives.
Manage the data input for incoming membership revenue.
Maintain the membership database with particular attention to detail and reporting functions.
Execute all membership communication efforts focusing on segmentation and returns.
Draft marketing materials for communication with members including letters, emails, social media, and newsletters.
Suggest opportunities for WYPR to partner with like-minded organizations in the Baltimore area to reach potential members.
Analyze membership goals in order to support growth.
Work with our Digital Producer to design and execute social media efforts for the Membership Department.
Bachelor’s Degree or equivalent education and experience preferred.
Strong written and oral communication skills.
Proven experience maintaining and interacting with a large database.
Customer service experience and the desire to assist every member request.
Proficiency in Microsoft applications (Outlook, Excel, Word) and email marketing platforms.
Thorough understanding of and proficiency with marketing and social media platforms including Facebook, Instagram, Twitter, LinkedIn and Snapchat.
Represent WYPR at events and public functions on evenings and weekends occasionally as needed.
Self-motivated and ability to work independently and as part of a team.
A strong affinity and enthusiasm for public radio (bordering on obsession is preferable.)
For more information about this position, visit wypr.org/employment-and-internships.
Candidates should submit a cover letter (please cite referral source), resume, and two references to Business Manager, WYPR, 2216 N. Charles St., Baltimore, MD 21218, or to firstname.lastname@example.org. Minorities and women are encouraged to apply. WYPR is an Equal Opportunity Employer.