Job Description:

Customer Support Specialist - Rocky Mountain Public Media

Denver, Colorado

We are looking for a customer service oriented, friendly, organized and professional employee to engage with Rocky Mountain Public Media's visitors, customers and guests. This could be a great stepping-stone to a prosperous career with our growing family.

The Customer Support Specialist is the first point of contact for guests who visit or contact Rocky Mountain Public Media.  The ideal candidate is a professional and detail-oriented multi-tasker accustomed to managing simultaneous requests. This position is responsible for handling a wide variety of customer service interactions.  This position is the face and voice of Rocky Mountain Public Media, engaging with listeners, viewers and members in a timely and professional manner.


  • Acts as front-line customer support for RMPM, providing excellent service to inbound calls, emails, and in-person visitors, handling all guests and requests in a friendly and professional manner.
  • Maintains a safe and secure facility by ensuring all RMPM guests and visitors follow check-in/check-out procedures.
  • Maintains knowledge of and be able to communicate RMPBS and KUVO programs, activities, and events to guests, visitors, and callers.
  • Researches and enacts new Customer Service techniques utilizing emerging technologies and maximizing current tools.
  • Reports on internal and external audience trends and drives audience-driven initiatives in Membership and across other departments.
  • Serves as first line of inquiry and response for member questions re: RMPBS Passport, member accounts, benefits, member events, and general membership inquiries. Works closely with Membership team on best practices to provide resolution and response.
  • Serves as first point of contact for all audience related questions, to include programming and schedule as well as technical difficulties.
  • Maintains expertise in membership database. Gathers and inputs relevant data into the member database to build actionable customer intelligence that is shared across all departments in a format that facilitates understanding and progress toward meeting the needs of our audiences.
  • Records pledges and payments in member database; assigns benefits as appropriate, and changes pledges and premiums as needed.
  • Other tasks as assigned and/or required.

Minimum Qualifications of Position

High School Diploma or Equivalent.

Preferred Qualifications of Position

  • Spanish language skills a plus.
  • 1-2 years of administrative and customer support experience.
  • Passionate about RMPM programs and offerings.
  • Prior experience using Constituent Relationship Management (CRM) systems is a plus.

Knowledge and Skills

  • Strong verbal and written communication skills.
  • Excellent interpersonal skills and the ability to relate effectively to people of diverse backgrounds.
  • Ability to work independently and demonstrated ability to exercise sound judgment and resolve unexpected situations.
  • High level of organization and attention to detail.
  • Knowledge of and prior usage of Office365 applications, including SharePoint, Outlook, Word, Excel, and PowerPoint.
  • Knowledge of basic audio/video equipment and web conferencing tools.

PROCEDURE FOR APPLICATION:  Persons interested in this position must apply at Please submit the following items:

  1. A cover letter detailing how the applicant's qualifications fit the needs of RMPM and information on how the applicant found out about the job opening.
  2. A resume detailing education, training, and employment experience. 
  3. Names, addresses, and phone numbers of at least three professional references with a thorough knowledge of the applicant's professional experience and achievements.

Position will be posted until filled. No phone calls please.  KRMA-TV/KTSC-TV/KRMJ-TV/KRMU-TV/KRMZ-TV and KUVO-FM/KVJZ-FM are licensed to and operated by Rocky Mountain Public Media, Inc. as non-commercial public television and radio. Rocky Mountain Public Media, Inc. is an Equal Opportunity Employer.

Job Location: 
Denver, CO
United States
Job Category: 
Customer Service
Thursday, November 30, 2023
Job Type: 
Full time
Hours Per Week: 
Send Application Materials To: 

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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